Refund & Exchange Policy

At Inhaya by Ruqaiya, we want you to love everything you receive. If something is not right, we will make it right.

Eligibility

•          Requests must be raised within 7 days of receiving your order

•          Items must be unused, unwashed, and in their original condition with tags attached

•          Proof of purchase (order confirmation or receipt) is required

•          Sale or discounted items are not eligible for refund — exchange only

Exchanges

We offer exchanges for the following reasons:

•          Wrong size received

•          Wrong item received

•          Item does not match the product description

•          Size exchange by customer preference (subject to availability)

To request an exchange, contact us via WhatsApp or email with your order details and reason. We will guide you through the next steps.

Refunds

Refunds are issued in the following situations:

•          Item received is damaged or defective

•          Item is significantly different from what was described

•          Item is out of stock and cannot be exchanged

Approved refunds will be processed within 5–7 business days. As we operate on Cash on Delivery, refunds will be made via bank transfer or EasyPaisa/JazzCash as agreed.

Non-Returnable Items

•          Items that have been used, washed, or altered

•          Items without original tags or packaging

•          Stain remover products (for hygiene reasons, unless defective)

•          Items purchased on final sale or clearance

How to Initiate a Request

•          Email us at: inhayabyruqaiya@gmail.com

•          Or DM us on Instagram: @inhayabyruqaiya

•          Include your order number, item name, and reason for return

•          Attach photos if the item is damaged or incorrect

  We are committed to making every Inhaya experience a positive one.